Datenschutz

I. Name and address of the person responsible

Der Verantwortliche im Sinne der Datenschutz-Grundverordnung und anderer nationaler Datenschutzgesetze der Mitgliedsstaaten sowie sonstiger datenschutzrechtlicher Bestimmungen ist die:

Hotel Castel GmbH
Keschtngasse 18
39019 Tyrol (BZ)
Italy
Tel.: +39 0473 923 693
E-Mail: info@hotel-castel.com
Website: www.hotel-castel.com

II. Name and address of the Data Protection Officer

The data protection officer of the controller is:

Daniel Dobitsch
Keschtngasse 18
39019 Tyrol (BZ)
Italy
Tel.: +39 0473 923 693
E-Mail: marketing@hotel-castel.com
Website: www.hotel-castel.com

III. General information on data processing

1. Scope of processing of personal data

As a matter of principle, we process personal data of our users only to the extent necessary to provide a functional website and our contents and services. The processing of personal data of our users regularly only takes place with the user's consent. An exception is made in those cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. an EU Data Protection Basic Regulation (GDPR) serves as the legal basis.

When processing personal data which is necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations which are necessary to carry out pre-contractual measures.

Insofar as processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.

If vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

If the processing is necessary to safeguard a legitimate interest of our company or of a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Article 6 (1) (f) GDPR serves as the legal basis for the processing.

3. Data erasure and storage period

The personal data of the person concerned will be deleted or blocked as soon as the purpose of the storage no longer applies. Furthermore, data may be stored if this has been provided for by the European or national legislator in EU regulations, laws or other regulations to which the person responsible is subject. Data will also be blocked or deleted when a storage period prescribed by the above-mentioned standards expires, unless there is a need to continue storing the data for the purpose of concluding or fulfilling a contract.

IV. Provision of the website and creation of log files

1. Description and scope of data processing

Whenever our website is called up, our system automatically collects data and information from the computer system of the calling computer.

The following data is collected:

  1. information about the browser type and the version used
  2. the user's operating system
  3. the Internet service provider of the user
  4. the IP address of the user
  5. date and time of access
  6. websites from which the user's system accesses our website
  7. websites that are called up by the user's system via our website

The data is also stored in the log files of our system. Not affected by this are the IP addresses of the user or other data that allow the data to be assigned to a user. This data is not stored together with other personal data of the user.

2. Legal basis for the data processing

The legal basis for the temporary storage of data is Art. 6 para. 1 lit. f DPA.

3. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user's computer. For this purpose, the user's IP address must remain stored for the duration of the session.

These purposes also include our legitimate interest in data processing in accordance with Art. 6 Para. 1 letter f DPA.

4. Duration of the storage

The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. In the case of the collection of data for the provision of the website, this is the case when the respective session is ended.

5. Possibility of opposition and removal

The collection of data for the provision of the website and the storage of the data in log files is mandatory for the operation of the website. There is therefore no possibility of objection on the part of the user.

V. Use of cookies

a) Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the Internet browser or by the Internet browser on the user's computer system. If a user calls up a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again.

We use cookies to make our website more user-friendly. Some elements of our website require the calling browser to be able to be identified even after a page change. We also use cookies on our website which enable an analysis of the surfing behavior of the users.

You can find more information about the cookies used here: Cookie settings

When calling up our website, the user is informed about the use of cookies for analysis purposes and his consent to the processing of the personal data used in this context is obtained. In this context, reference is also made to this data protection declaration.

b) Legal basis for data processing

The legal basis for the processing of personal data using technically necessary cookies is Art. 6 para. 1 lit. f GDPR.

The legal basis for the processing of personal data using cookies for analysis purposes is a relevant consent of the user Art. 6 para. 1 letter a GDPR.

c) Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these it is necessary that the browser is recognized even after a page change.

The user data collected by technically necessary cookies is not used to create user profiles.

Analysis cookies are used for the purpose of improving the quality of our website and its contents. The analysis cookies enable us to find out how the website is used and thus to constantly optimize our offer.

These purposes also include our legitimate interest in the processing of personal data in accordance with Art. 6 para. 1 lit. f GDPR.

d) Duration of storage, possibility of objection and removal

Cookies are stored on the user's computer and transmitted by the user to our site. Therefor you as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies for our website are deactivated, it may not be possible to use all the functions of the website to their full extent.

VI. Newsletter

1. Description and scope of data processing

On our website you have the possibility to subscribe to our newsletter. For the subscription we need your email address and your consent to receive our newsletter. 

To provide you with relevant information we also gather and process voluntary information concerning interests, name, date of birth and country/region of origin. 

After signing up for our newsletter you will receive an email containing a link to confirm the subscription. 

Your subscription can be cancelled any time by clicking on the cancellation link in the respective newsletter. 

To process your subscriptions and to send our newsletters we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on an adequacy decision taken by the European Commission (“Privacy Shield”) or on data processing agreements. 

2. Legal basis for data processing

The legal basis for the processing of data after registration for the newsletter by the user is Art. 6 para. 1 lit. a GDPR, if the user has given his consent.

The legal basis for the sending of the newsletter as a result of the sale of goods or services is Art. 7 para. 3 UWG.

3. Purpose of data processing

The collection of the user's e-mail address is used to send the newsletter.

The collection of other personal data during the registration process serves to prevent misuse of the services or the e-mail address used.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. The user's e-mail address is therefore stored for as long as the subscription to the newsletter is active.

The other personal data collected during the registration process is usually deleted after a period of seven days.

5. Possibility of objection and removal

The subscription to the newsletter can be cancelled by the user concerned at any time. For this purpose, there is a corresponding link in every newsletter.

This also enables the user to revoke his or her consent to the storage of personal data collected during the registration process.

VII Voucher-Shop

On our website you have the possibility to buy vouchers. To process your purchase and to save and store your data we use software provided by ADDITIVE s.n.c., 39011 Lana (BZ), Italy (“ADDITIVE”). Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on an adequacy decision taken by the European Commission (“Privacy Shield”) or on data processing agreements. 

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.

VIII. Contact form and e-mail contact

1. Description and scope of data processing

On our website there is a contact form which can be used for electronic contact. If a user takes advantage of this possibility, the data entered in the input mask is transmitted to us and stored. These data are:

  • For the request of rooms & suites: Salutation, first name, surname, telephone number for queries, email address, any comments & wishes, pick up from the airport, how the user found out about us. Furthermore, when requesting a brochure by mail (see point c).
  • When requesting a table reservation in the restaurant Trenkerstube: Salutation, first name, surname, telephone for questions, email address, possible remarks & wishes.
  • With the request for a brochure: Salutation, first name, surname, telephone for queries, street and house number, postcode, town and country.
  • When requesting a call back from our office: title, first name, surname, telephone, possibly email address, possibly remarks & wishes and desired time of the call back.

At the time of sending the message the following data will also be stored:

  1. The IP address of the user
  2. Date and time of registration

(1) is used to track hacker attacks.

For the processing of the data, your consent will be obtained during the sending process and reference will be made to this privacy policy.

Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user's personal data transmitted with the e-mail will be stored.

In this context, the data will not be passed on to third parties. The data will be used exclusively for processing the conversation.

2. Legal basis for the data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.

The legal basis for the processing of data transmitted while sending an e-mail is Art. 6 para. 1 letter f GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for processing is Art. 6 para. 1 lit. b GDPR.

3. Purpose of data processing

The processing of the personal data from the input mask serves us only for the processing of the establishment of contact. In the case of contacting us by e-mail, this is also the necessary legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data will be deleted as soon as they are no longer necessary for the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be concluded from the circumstances that the matter in question indicate that the facts in question have been definitively established.

The additional personal data collected during the sending process will be deleted after a period of seven days at the latest.

5. Objection and removal possibility

The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case the conversation cannot be continued.

To delete your data, please contact Hotel Castel GmbH and ask them to delete your data.

All personal data stored during the contact will be deleted in this case.

IX. Web analysis by Google Analytics

1. Scope of processing of personal data

This website uses the "Google Analytics" service, which is provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA) to analyze the use of the website by users. The service uses "cookies" - text files which are stored on your end device. The information collected by the cookies is usually sent to a Google server in the USA and stored there.   IP anonymization is used on this website. The IP address of users is shortened within the member states of the EU and the European Economic Area. Due to this shortening, the personal reference of your IP address is no longer necessary. Within the framework of the agreement on commissioned data, which the website operators have concluded with Google Inc., the latter uses the information collected to create an evaluation of website use and website activity and provides services associated with Internet use.

2. Legal basis for the processing of personal data

The legal basis for the processing of users' personal data is Art. 6 para. 1 letter f GDPR.

3. Purpose of data processing

The processing of users' personal data enables us to analyze the surfing behavior of our users. By evaluating the data obtained, we can compile information on the use of the individual components of our website. This helps us to constantly improve our website and its user-friendliness. These purposes also include our legitimate interest in processing the data in accordance with Art. 6 Para. 1 lit. f GDPR. By anonymizing the IP address, the interest of the users in their protection of personal data is sufficiently considered.

4. Duration of storage

The data is deleted as soon as it is no longer required for our recording purposes.

5. Possibility of objection and removal

Cookies are stored on the user's computer and transmitted by the user to our site. Therefore, you as a user have full control over the use of cookies. By changing the settings in your Internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. If cookies for our website are deactivated, it may not be possible to use all the functions of the website to their full extent.

We offer our users on our website the option of opting out of the analysis procedure. To do so, you must follow the corresponding link: Cookie settings

In this way another cookie is set on your system, which signals our system not to store the user's data. If the user deletes the corresponding cookie in the meantime from his own system, he must set the opt-out cookie again.

Here you will find further information on data use by Google Inc.: https://support.google.com/analytics/answer/6004245?hl=en

X. Rights of the data subject

The following list includes all rights of the persons concerned according to the GDPR. Rights that are not relevant to your own website do not need to be mentioned. In this respect the list may be shortened.

If personal data is processed by you, you are a data subject within the meaning of the GDPR and you are entitled to the following rights vis-à-vis the person responsible:

1. Right of information

You can request confirmation from the person responsible as to whether personal data concerning you is being processed by us.

If such processing has taken place, you can request information from the data controller about the following:

  1. the purposes for which the personal data are processed.
  2. the categories of personal data which are processed.
  3. the recipients or the categories of recipients to whom the personal data concerning you have been or will be disclosed.
  4. the planned duration of storage of the personal data concerning you or, if it is not possible to give specific details, criteria for determining the duration of storage.
  5. the existence of a right of rectification or erasure of personal data concerning you, a right to have the processing limited by the controller or a right to object to such processing.
  6. the existence of a right of appeal to a supervisory authority.
  7. all available information on the origin of the data, if the personal data are not collected from the data subject.
  8. the existence of an automated decision making process, including a test item in accordance with Art. 22, paragraphs 1 and 4 FADP, and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing on the data subject.

You have the right to request information as to whether the personal data concerning you are being transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 DPA in connection with the transfer.

2. Right of rectification

You have the right to ask the data controller to correct and/or complete the data if the personal data processed concerning you is incorrect or incomplete. The data controller shall make the correction without delay.

3. Right to limit processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you:

  1. if you dispute the accuracy of the personal data concerning you for a period which enables the controller to verify the accuracy of the personal data.
  2. the processing is unlawful and you object to the deletion of the personal data and instead request the restriction of the use of the personal data.
  3. the controller no longer needs the personal data for the purposes of the processing, but you need the personal data in order to assert, exercise or defend legal claims; or 7. all available information on the origin of the data, if the personal data are not collected from the data subject.
  4. if you have lodged an objection to the processing pursuant to Art. 21 para. 1 DPA and it has not yet been established whether the legitimate reasons of the controller outweigh your reasons.

If the processing of personal data relating to you has been restricted, such data may be processed, with the exception of storage, only with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or a Member State.

If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right of deletion

a) Duty to delete

You may request the controller to delete the personal data concerning you without delay and the controller is obliged to delete such data without delay if one of the following reasons applies

  1. The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed
  2. You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 letter a or Art. 9 para. 2 letter a FADP, and there is no other legal basis for the processing.
  3. You object to the processing pursuant to Art. 21(1) DPA and there are no legitimate reasons for the processing which take precedence, or you object to the processing pursuant to Art. 21(2) DPA.
  4. The personal data concerning you have been processed unlawfully.
  5. Erasure of the personal data concerning you is necessary to comply with a legal obligation under Union law or the law of the Member States to which the controller is subject.
  6. The personal data concerning you have been collected in relation to information society services offered, in accordance with Art. 8 para. 1 GDPR.

b) Information to third parties

If the controller has made public the personal data concerning, you and is obliged to delete them pursuant to Art. 17 para. 1 DPA, he shall take reasonable measures, including technical measures, taking into account the available technology and the implementation costs, to inform data controllers who process the personal data that you, as a data subject, have requested them to delete all links to these personal data or copies or replications of these personal data.

c) Exceptions

The right of cancellation does not exist insofar as the processing is necessary

  1. to exercise the right to freedom of expression and information
  2. to comply with a legal obligation requiring processing under Union or national law to which the controller is subject or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller.
  3. for reasons of public interest in the field of public health pursuant to Article 9 paragraph 2 letters h and i and Article 9 paragraph 3 GDPR.
  4. for archiving, scientific or historical research purposes in the public interest or for statistical purposes pursuant to Art. 89 para. 1 GDPR, insofar as the right referred to in a) is likely to render impossible or seriously prejudice the attainment of the objectives of such processing, or
  5. to assert, exercise or defend legal claims.

5. Right to information

If you have asserted the right to rectify, erase or limit the processing vis-à-vis the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort.

You have the right vis-à-vis the controller to be informed of these recipients.

6. Right to data transferability

You have the right to receive the personal data concerning you that you have provided to the data controller in a structured, common and machine-readable format. You also have the right to have this data communicated to another person in charge without interference from the person in charge to whom the personal data has been communicated, provided that

  1. the processing is based on a consent pursuant to Art. 6 para. 1 letter a GDPR or Art. 9 para. 2 letter a GDPR or on a contract pursuant to Art. 6 para. 1 letter b GDPR and
  2. the processing is carried out by means of automated procedures.

In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one controller to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.

The right to data transferability shall not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right of objection

You have the right to object at any time, for reasons connected with your specific situation, to the processing of personal data concerning you which is carried out pursuant to Art. 6

1 lit. e or f GDPR this also applies to profiling based on these provisions.

The person responsible will no longer process the personal data concerning you unless he or she can demonstrate compelling reasons for processing which are worthy of protection and which outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing, including profiling, where it is linked to such direct marketing.

If you object to processing for the purposes of direct marketing, the personal data concerning you will no longer be processed for those purposes.

You have the possibility to exercise your right of objection in relation to the use of information society services, without prejudice to Directive 2002/58/EC, by means of automated procedures involving technical specifications.

8. Right to revoke the declaration of consent under data protection law

You have the right to revoke your data protection declaration of consent at any time. Revocation of your consent does not affect the legality of the processing that took place based on your consent until revocation.

9. Automated decision in individual cases including profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal effect vis-à-vis you or significantly affects you in a similar way. This shall not apply if the decision

  1. 1. is necessary for the conclusion or fulfilment of a contract between you and the person responsible
  2. is authorized by Union law or the law of the Member States to which the person responsible is subject and that law provides for appropriate measures to safeguard your rights and freedoms and your legitimate interests; or
  3. with your express consent.

However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g GDPR applies and appropriate measures have been taken to protect rights and freedoms and your legitimate interests.

With regard to the cases referred to in (1) and (3), the data controller shall take appropriate measures to safeguard the rights and freedoms and your legitimate interests, which shall include at least the right to obtain the intervention of a person from the data controller, to present his or her point of view and to challenge the decision.

10. Right to appeal to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is in breach of the DPA.

The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 GDPR.


Disclaimer of liability:

Despite careful control of the contents, we do not assume any liability for the contents of external links. The operators of the linked pages are solely responsible for the content of their pages.

Mandatory information on online dispute resolution according to EU Regulation No. 524/2013 of the European Parliament and Council Platform for the Online Settlement of Consumer Disputes (ODR) of the European Commission: https://ec.europa.eu/consumers/odr/.

© Hotel Castel GmbH. All rights reserved.

All data within the domain are protected by copyright and may not be used without the consent of the rights holder.