Reserving rooms and suites

Arrival and departure

When planning your trip please be advised that our rooms are ready for check-in at 03:00 pm on the day of your arrival. On the day of your departure we request that you leave your room by 11:30 am.

Trip cancellation insurance

We will gladly assist you in taking out a trip cancellation insurance. Experience has shown this investment to be well worth the cost since many of our guests are busy professionals whose work is not always in tune with their holiday plans. Furthermore, a sudden illness may prevent you from going on your planned holiday trip. For reasons such as these we recommend that you take out a holiday cancellation and/or curtailment insurance. For further information please visit the Web site of HGV Cancellation Cover.

Payment Modalities

All rooms and suites can be booked for single use with the following percentage surcharges on the price per person: Double room 30 %, Junior Suites and Vintage Suite 60 %, Tower Suite and superior 80%.

All prices as indicated are per person/night, all arrangement prices are per person, all our prices are exclusive of the South Tyrol tourism tax in the amount of € 2.00 per guest per night, which is not charged for children and youths less than 14 years old.

You may pay your hotel bill in cash (Euros only) or by advance bank transfer for which you will receive a 3% discount off the room charge. You may also pay by credit card (Visa, Eurocard, Master Card and American Express).

You may cancel your reservation free of charge no later than three weeks prior to your arrival date as originally planned. For any cancellation at a later time, delayed arrival or premature departure we regret having to charge 80% of the room fee for the days of your absence. For group bookings (5 or more rooms) are other cancellation conditions applied, regardless of whether all or individual rooms are cancelled, 20% of the total room price must be paid at the time of booking to complete the booking. In case of cancellation, this 20% will be charged for the cancelled rooms. For cancellations 6 weeks or more before arrival, 60% of the accommodation costs will be charged, for cancellations 3 weeks or more, 80%. In case of non-appearance or late arrival or early departure 100%. We therefore recommend that you take out a trip cancellation insurance. For further information please refer to the section "Trip cancellation insurance" above.

Cots and reduced charges for children

Children aged four years and younger are welcome to stay free of charge. Our charge for children up to 8 years of age is €40.00 per day including breakfast. All other meals are billed separately. Children 9 to 12 years old receive a 50% discount on the standard price of any arrangement. Youths from 13 to 18 years receive a 20% discount on room prices. These discounts apply only when the third person shares a room with two adults.

To our dog lovers

Please let us know at the time of your enquiry whether you wish to bring along your four-legged friend. Please understand that we cannot admit dogs to our restaurant, swimming pool and spa areas. There is an extra charge of € 24.00 per day for guests with dogs to cover special cleaning expenses.

Further conditions for arrangements.

See for Yourself!

Please specify when booking your arrangement. Mondays to Fridays only except on legal holidays. Availability depends on occupancy. First-time guests only. May not be combined with other promotions/arrangements.

Short SPA break, SPA retreat week, Castel Golf package, Gourmet Safari, Culinary South Tyrol, Merano Music Festival

Availability depends on occupancy. May not be combined with other promotions/arrangements. Errors excepted. Gourmet-Safari and Culinary South Tyrol: may be booked as of 24th April until 26th October 2019. Please specify when booking. Merano Music Festival: in case of cancellation, the ticket price must be paid in any case.

Dine & Wine Festival

Please specify when booking. Availability depends on occupancy. May not be combined with other promotions/arrangements. Errors excepted. Participation in the supporting program only in the case of timely registration and if there are still vacancies free (limited number of participants).