Conditions


Prices

All prices are per person per night and vary depending on the season.

Arrival and departure

Please be aware that the rooms will be ready for you to move into from 3.00 pm on your arrival day. On your departure day, we request that you vacate the rooms by 11.30 am.

Travel cancellation insurance

We would be glad to assist you in taking out travel cancellation insurance. Experience has shown that this investment is well worth it; after all, many of our guests are very busy people whose work does not orientate itself towards their holiday plans. Sudden illness can also sometimes prevent holidays from being undertaken. For these reasons, we recommend that you take out travel cancellation and/or interruption insurance. You will find more information in the HGV Stornoschutz.

Methods of payment and cancellation policy

All rooms and suites can be booked for individual use; here, the following percentage surcharges onto the price per person apply: double rooms 30 %, junior suites and Vintage Suite 60 %, Tower Suite and higher value 80%.

All overnight stay prices per person/night, arrangement prices per person, each plus the local tax applicable in South Tyrol in the amount of € 2.50 per guest per night; children/young people under the age of 14 years are exempt from this.

Payment of the hotel invoice can be made in cash (euro only) or via advance transfer; in these cases, you receive a 3% discount on the room price. Additionally, you can pay by credit card (Visa, Eurocard, Mastercard and American Express).

Cancellation is free up to 3 weeks before arrival. In the event of a later cancellation, later arrival or early departure, unfortunately we must charge you 80% of the room price of the days you did not use.

Special cancellation conditions with regard to the corona virus (Covid-19):

Cancellations, rebookings and early departures are possible at any time and without notice free of charge, should the safe situation of South Tyrol change and the corona virus in our region become a real danger. This means that if Italy, the province of South Tyrol, our district of Merano or even the village of Tyrol should be officially declared a danger area or if there is a danger that it is no longer possible to arrive and depart freely. You will receive a voucher in the corresponding amount for payments made on account, which you can use to offset your next stay. Otherwise our standard reservation conditions apply.
 
Under the following link you will find more information about our security measures and travel information regarding Covid-19: Safety at Castel*****
 
Cancellation policy for groups
In the case of a group booking (5 or more rooms), the following cancellation conditions apply, regardless of whether all or individual rooms are cancelled: 20% of the total amount of all the room prices are to be paid upon booking to complete the booking. In the event of a cancellation, this 20% is charged for the cancelled rooms. As of 6 weeks before arrival, 60% of the lodging costs for the cancelled rooms is to be paid, as of 3 weeks 80%. In the event of non-appearance or late arrival and/or early departure, 100%.
Therefore, we recommend travel cancellation insurance at all events. You will find more information on this above under “Travel cancellation insurance”.
 
Cots and reduction
 
Children up to and including the age of 4 stay free of charge. For children up to and including the age of 8, we charge € 90.00 per day including breakfast and dinner. Children from 9 to 12 years of age receive a 50% reduction on the arrangement prices. Young people between the ages of 13 and 18 years of age receive a 20% reduction on the room prices. The prices apply only if the 3rd person shares the room with 2 adults.


To our dog lovers

Please communicate to us when making your request whether you wish to bring your four-legged friend with you. We cannot grant dogs access to the restaurants, the swimming pools or the SPA area. We charge a surcharge of € 24.00 per day for the higher cleaning expense during your stay and the special final room clean.